Your Responsibilities
Travel to customers’ vessels to effect repairs on Furuno equipment
Inspects and tests electronic equipment, components and assemblies using multi-meters, oscilloscopes, spectrum analyzer and other electronic test instruments, tools & equipment
Load, update and modify software as needed
Provide detailed service reports and enter data to CRM/SMS for each vessel attended
Recommend solutions for shipboard equipment problems
Provide technical assistance to our customers on our commercial product line via telephone and e-mail
Update personal knowledge base on all new products regarding installation, troubleshooting and repair
Conduct Internet research of our competitor’s web sites to gain product information to provide installation and interfacing solutions to our customers and Regional Sales Managers
Review customer complaints/equipment issues, recommend solutions and follow up with customer for satisfactory resolution
Conduct VDR Annual Performance Tests and issue VDR APT Certificates of Compliance
Conduct annual radio, AIS, EPIRB and SSAS surveys
Requirements
Position requires an education, training and experience specializing in electronic theory/engineering
Have experience in repair of Furuno equipments on Deep Sea vessels, experience as a GMDSS inspector, and VDR APT on Furuno VDR models
Be physically fit. Work environment often involves carrying up to 50 pounds, climbing ladders and masts and exposure to weather
Have reliable transportation to commute to/from jobs
Valid driver’s license
Valid passport
