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Remote Support

We offer real time remote monitoring and troubleshooting solutions to ensure security.

Innovative remote support through reimagined foundations

 

Our innovative solution allows for remote monitoring and control of ship equipment via secure Internet communications, eliminating the need for on-site maintenance visits after malfunctions. This technology enables continuous equipment condition monitoring, allowing for early detection and prediction of wear and tear. It also facilitates remote troubleshooting and software updates while the ship is at sea, reducing downtime and improving efficiency.

Key benefits of Furuno's HermAce remote support solution

ShapeReal-time remote monitoring of voyage equipment status from shore 

Real-time remote monitoring of voyage equipment status from shore allows for continuous oversight and immediate response to any issues that may arise during a journey.

ShapeRecommendation of consumable parts replacement timing based on predictive maintenance

The system provides recommendations for consumable parts replacement timing based on predictive maintenance, ensuring optimal performance and minimizing unexpected breakdowns.

ShapeCheck and update settings via remote access

Users can check and update settings via remote access, offering flexibility and control over equipment configurations without the need for physical presence.

ShapeAutomatic tabulation and reporting of voyage data

Automatic tabulation and reporting of voyage data streamline the documentation process, providing accurate and timely insights into the vessel's operations.

ShapeDigitalized troubleshooting of Furuno’s technical expertise

Digitalized troubleshooting leverages Furuno’s technical expertise, enabling swift resolution of technical issues through advanced diagnostic tools.

ShapeReduction in the time required for annual VDR inspections

This solution significantly reduces the annual VDR inspection time, enhancing efficiency and minimizing downtime.

ShapeAbility to obtain navigational equipment information for safe navigation while ensuring security

HermAce is capable of acquiring navigational equipment information for safe navigation while ensuring security, safeguarding both the vessel and its crew.

Seamless operations with efficient remote monitoring of marine equipment

To ensure uninterrupted operations for clients, Furuno is leveraging advancements in communication technology to enhance marine equipment maintenance. Although marine equipment on vessels is rigorously tested from design to production for safe navigation, breakdowns can still occur, often detected while at sea. Traditionally, repairs required waiting until the vessel reached a port. Now, with the ability to monitor and diagnose equipment remotely, Furuno can address issues from land, even performing repairs without the vessel docking.

This capability fulfills the long-held aspiration of their clients and service teams to swiftly address malfunctions anytime, anywhere. By integrating their global network with HermAce remote services, Furuno is shifting towards a "proactive service" model, ensuring their clients' operations remain seamless.

SECTION 2 LLOYDS HERMACE NB

 

World’s first “Digital Twin READY” certification of Lloyd’s Register

 

HermAce is an advanced marine solution that replicates the real-world operating conditions of onboard equipment as a virtual model in the cloud, called a Digital Twin. This technology enables Furuno to monitor, diagnose, and predict subtle changes in equipment performance. Our dedication to quality and reliability has earned us certification from Lloyd's Register as a "Digital Health Management Provider."

SECTION 2 CLASSNK HERMACE NB

 

ClassNK's Innovation Endorsement

 

HermAce has acquired the "Innovation Endorsement for Products & Solutions" certification by Japan Maritime Classification Society ClassNK. This tool was evaluated for improving maintenance quality by collecting and visualizing data from Furuno equipment installed on ships and performing real-time monitoring.

Contact us for all inquiries regarding our REMOTE SUPPORT services.