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Remote Support

We offer real time remote monitoring and troubleshooting solutions to ensure security.

Innovative remote support through reimagined foundations

 

Our innovative solution allows for remote monitoring and control of ship equipment via secure Internet communications, eliminating the need for on-site maintenance visits after malfunctions. This technology enables continuous equipment condition monitoring, allowing for early detection and prediction of wear and tear. It also facilitates remote troubleshooting and software updates while the ship is at sea, reducing downtime and improving efficiency.

Key benefits of Furuno's HermAce remote support solution

ShapeReal-time remote monitoring of voyage equipment status from shore 

Real-time remote monitoring of voyage equipment status from shore allows for continuous oversight and immediate response to any issues that may arise during a journey.

ShapeRecommendation of consumable parts replacement timing based on predictive maintenance

The system provides recommendations for consumable parts replacement timing based on predictive maintenance, ensuring optimal performance and minimizing unexpected breakdowns.

ShapeCheck and update settings via remote access

Users can check and update settings via remote access, offering flexibility and control over equipment configurations without the need for physical presence.

ShapeAutomatic tabulation and reporting of voyage data

Automatic tabulation and reporting of voyage data streamline the documentation process, providing accurate and timely insights into the vessel's operations.

ShapeDigitalized troubleshooting of Furuno’s technical expertise

Digitalized troubleshooting leverages Furuno’s technical expertise, enabling swift resolution of technical issues through advanced diagnostic tools.

ShapeReduction in the time required for annual VDR inspections

This solution significantly reduces the annual VDR inspection time, enhancing efficiency and minimizing downtime.

ShapeAbility to obtain navigational equipment information for safe navigation while ensuring security

HermAce is capable of acquiring navigational equipment information for safe navigation while ensuring security, safeguarding both the vessel and its crew.

Seamless operations with efficient remote monitoring of marine equipment

To ensure uninterrupted operations for clients, Furuno is leveraging advancements in communication technology to enhance marine equipment maintenance. Although marine equipment on vessels is rigorously tested from design to production for safe navigation, breakdowns can still occur, often detected while at sea. Traditionally, repairs required waiting until the vessel reached a port. Now, with the ability to monitor and diagnose equipment remotely, Furuno can address issues from land, even performing repairs without the vessel docking.

This capability fulfills the long-held aspiration of their clients and service teams to swiftly address malfunctions anytime, anywhere. By integrating their global network with HermAce remote services, Furuno is shifting towards a "proactive service" model, ensuring their clients' operations remain seamless.

SECTION 2 LLOYDS HERMACE NB

 

Lloyd's Register "Digital Twin Ready"

 

HermAce is a tool capable of detecting, diagnosing, and predicting errors in the Furuno Equipment using Digital Twin technology. Its quality and reliability have been evaluated by the British Maritime Classification Society Lloyd's Register, and we have acquired the "Digital Twin READY" certification for a Digital Health Management (DHM) developer in the marine and offshore industry.

CLASSNK OK

 

ClassNK's Innovation Endorsement

 

HermAce has acquired the "Innovation Endorsement for Products & Solutions" certification by Japan Maritime Classification Society ClassNK. This tool was evaluated for improving maintenance quality by collecting and visualizing data from Furuno equipment installed on ships and performing real-time monitoring.

DNV GL

 

DNV Security Profile 1 Compliance

 

HermAce completed the compliance assessment for DNV Security Profile 1, meeting the stringent requirements of IACS UR E27 as established by the Norwegian classification society. 

CCS OK

 

ABS OK

 

CLASSNK OK

 

ClassNK, CCS & ABS's Security Profiles Compliance

 

HermAce completed compliance assessments for the security profiles of CLASS NK (Nippon Kaiji Kyokai), CCS (China Classification Society), and ABS (American Bureau of Shipping).

The importance of IACS UR E27

 

IACS UR E27 “Cyber resilience of on-board systems and equipment” defines cybersecurity requirements for on-board systems and

equipment individually. This regulation is mandatory for newly-contracted vessels on or after 1st July, 2024, and are designed to strengthen maritime cybersecurity across the industry and our HermAce solution meets the requirements specified in IACS UR E27. This achievement reinforces Furuno’s commitment to providing secure and high-quality solutions in maritime cybersecurity. It underscores Furuno’s commitment to delivering secure and high-quality solutions, ensuring our navigation and communication equipment and solutions are cyber-resilient and compliant with the latest international maritime standards. As a trusted partner in the maritime industry, we continue to lead in providing robust cybersecurity solutions for a connected world.

Contact us for all inquiries regarding our REMOTE SUPPORT services.